Sometimes the best laid plans go amiss, as a late decision to apply outside the UK and the need to take the ACT with extra time (for entry to European private universities) meant that a test centre in another country was the only option. When, on taking this test, the system failed, it seemed as if all was lost. However, quick and careful advocacy with the testing agency, the immediate couriering of a new test paper across the Atlantic Ocean, and the reopening of a London school to allow the test to be sat in the school holidays meant that the first problem was solved. However, this switch to a paper test meant that things would be tight to get the score back before one university’s application deadline, something which needed to be managed well. With a few hours to spare, after many calls and emails to the ACT in Iowa, the scores came through, and in due course the student was admitted to study at Bocconi in Milan.